We have achieved that which we thought impossible. We now have Internet at our apartment in Perugia! It is a miracle! After over a month of wrangling with technical difficulties (which they never mentioned when we called to find out about our order - instead claiming that we were not customers, and trying to sell us something, thus leading us to assume our order was dropped, and to us placing a second order).. And so it is, that we now have Internet in our apartment. We probably could have had it a couple of weeks ago, had the modem (or instructions, since we had a spare modem) arrived sooner. But now we are officially customers, and we shall cherish our new-found status.